You’re about to enjoy a cappuccino from your local coffee shop, and you find yourself faced with an abundance of payment choices when the moment arrives to pay. Do you use your card? Cash? Your smart watch? Your phone? The chip embedded in your hand? (Just kidding).
This has become the reality with the rise of digital payments, with 98.9% of Australian customer banking interactions now taking place via apps or online, and cash being used for just 13% of payments (down from 70% in 2007).*
We’ve explored the growing trend of digital payments and outlined its benefits, challenges, how consumers and businesses can harness its full potential, and why cash still holds significance.
While the vast majority of consumers and businesses using digital payments appears to be the way of the future, cash still provides inclusivity for those without digital access, can be vital in emergencies, practical for small transactions, and provide people with a level of privacy. However, with more and more talk of Australia becoming a ‘cashless society’, the relevance of physical currency prompts us to reflect on our evolving financial landscape.
So, how will you be paying for that cappuccino?
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